OTP to Start Trip

The OTP to Start Trip feature adds an extra layer of security and transparency to every ride. Once a booking is confirmed, the rider receives a unique five-digit OTP displayed on the confirmed ride screen. Before the trip begins, the rider must share this OTP with the driver. The driver can only start the trip after entering the correct code in the app, ensuring that the right passenger is in the vehicle.

This system prevents trips from starting accidentally or with the wrong rider, protecting both drivers and passengers. It also ensures that riders are not charged before the actual journey begins, providing a fair and transparent billing process. By verifying the passenger through a secure OTP, the platform reduces the risk of disputes, fraudulent rides, or unauthorized trip starts.

The OTP feature is especially helpful when booking a ride for a friend or family member. In such cases, the person who made the booking should share the OTP with the actual rider so they can provide it to the driver at pickup. This simple yet effective process improves ride safety, builds trust, and ensures a smooth and secure trip experience for everyone involved.