Favourite Driver

The Favourite Driver feature is designed to build trust and create a more personalized ride experience for passengers. After completing a trip, if a rider is satisfied with the driver’s service, they can mark that driver as their preferred or favourite driver directly within the app. This allows riders to choose drivers they feel comfortable with, creating a sense of familiarity and reliability for future trips.

Once a driver is marked as a favourite, the system gives that driver priority when the rider sends a new trip request, provided the driver is available and within the service area. This feature helps riders connect with drivers they trust, while also rewarding drivers who consistently deliver excellent service.

For riders, the Favourite Driver feature improves comfort and confidence, especially for regular commutes, late-night rides, or trips to important destinations. Knowing that a trusted driver may be assigned increases satisfaction and encourages continued use of the app.

For drivers, this feature acts as a motivation to maintain high service standards. Drivers who offer punctual, polite, and professional service are more likely to be marked as favourites, which can lead to more ride requests and increased earnings. It also helps drivers build a loyal customer base over time.

From a business perspective, the Favourite Driver feature improves customer retention and strengthens the relationship between riders and drivers. It encourages repeat bookings, enhances user satisfaction, and builds a more dependable and customer-focused ride-hailing platform. Overall, this feature creates a win-win situation for riders, drivers, and the business.