How To Keep Your Drivers Happy?
Managing your taxi drivers and keeping them happy is the key challenge of the job. Follow these tips to ensure you have happy drivers every day of the week.
Did you know?
A staggering 67% of the 3.82 million small and medium-sized enterprises in the UK say it is challenging to find and keep talented people.
Also, managing personnel is more difficult if you own a transportation business because they are rarely in an office where you can watch over them. Although it is difficult to find and retain happy drivers, there are things you can do.
Finding out a few management strategies for taxi drivers may help you make sure that your staff members are secure and available to work when needed. Read on if it seems interesting.
1. Smoother Enrolment of Drivers
The driver enrolment process is automated by UBERApps Uber app clone. Even better, the driver can sign up themselves by uploading their legal documents to the dashboard. The admin only needs to approve the enrollment request after uploading the required paperwork. Making it possible to enroll with just a few taps has simplified and made the enrollment process simpler. This not only streamlines the workflow but also automates the process, increasing business productivity.
Additional Fields in Driver Enrolment
We have added a lot of filters to the document fields to speed up the enrollment process. To prevent document rejections, drivers can choose from configured list options in the document fields during registration, enter only valid dates, and only enter particular data types in the field according to the data type required.
Everything of this is relevant to web panels, iOS apps, and Android apps.
2. Ensure Managerial Communication with Your Drivers
Communicate with your drivers frequently. Make sure everyone is aware of your desire to hear from them regarding any positive or negative feedback on the business. Sometimes the simplest response to a dissatisfied employee is to simply listen to them and address the issues that are lowering their level of job satisfaction.
Make it obvious to every one of your drivers what is expected of them, and hold the rest of the firm to the same (or higher) standards. It can be difficult to deliver terrible news, but everyone would rather be informed than kept in the dark. Respect your drivers by being honest with them and not misinforming them about potential problems the company may be facing.
3. Driver Performance Board
Using UBERApps taxi app solution, both the admin and the driver can check the leaderboard and see how they did at any time. The driver leader board ranks drivers based on how many rides they have taken. This gives information about things like how to motivate drivers, how to improve fulfillment rates and other things. Also, the driver board assists in rewarding top performers and inspiring them through a variety of incentives and awards. This is an additional strategy for encouraging high performers to deliver even better work and other co-drivers to catch up.
- Clients can now add their preferred driver to future ride requests by designating their driver as a favorite.
- Give drivers with round-the-clock help by responding to their questions and guaranteeing the smooth operation of the company. This not only shows the drivers that you care about them, but it also encourages them to stay involved with your company and ultimately perform better.
- Offering prizes to top drivers to keep everyone inspired. For instance, we have many programs in place, such as incentives and D2D programs, to encourage drivers to earn more. The top-performing drivers receive incentives under the incentive program. The Driver-2-Driver (D2D) program uses drivers to promote a brand and increase the number of passengers. Each motorist can recommend another driver to download the app here. Drivers who refer other drivers receive bonuses.
4. Offer Decent Benefits
According to a survey, perks, and benefits were the top factor for one-third of workers when deciding whether to accept a new position. Drivers can move laterally with ease because industry salaries are remaining stable.
They are aware that doing so won't cause them to lose much. Provide progressive incentives to make it more difficult for a driver to reject a different work offer.
In other words, the benefits a motorist receives are better the longer they stay. Implementing a tiered incentives scheme is a good place to start.
Benefits rise after six months, a year, three years, etc. Your drivers are aware that remaining open up the possibility of additional vacation time, a retirement fund, bonuses, and other benefits.
5. Beneficial Equipment
Consider characteristics that make a truck simpler to operate when it's time to replace your equipment. While some motorists favor a traditional manual transmission, automatic or automated manual transmissions significantly reduce the amount of work required to drive. One adjustment to a taxi's specification can result in cheaper fuel costs and content drivers because smart gearboxes are becoming more widespread and affordable. Locate knowledgeable salespeople who are aware of what drivers want and who prioritize driver comfort when spacing trucks.
6. Reduce Distractions from Cell Phones for Drivers
8% of drivers in 2014 acknowledged using their phones while operating a vehicle. That number increased to 31% in 2016.
Drivers are texting, looking at social media, and snapping pictures. They are, in essence, driving while distracted. While certain legislation has assisted in putting a stop to this expanding trend, they are insufficient.
Fortunately, new software in the form of an app filters any potential distractions from your drivers automatically. Calls, SMS messages, and even emails fall within this category.
7. Provide Training
It's critical to set clear expectations early on and provide precise guidance so that drivers understand what they must do. Yet, give extensive driver training as well as recommendations on business culture and processes.
Providing drivers with behind-the-wheel safety training is a good method to make sure they are prepared to address any difficulties that may arise while driving. It demonstrates your company's dedication to enhancing its driving skills and promoting safety.
8. When Hiring, Be Reasonable
HR professionals and professional recruiters are frequently tempted to describe some facts, such as the difficulties of the freight or route, in glowing, unrealistic terms only to get another body in the driver's seat because the rivalry for drivers is fiercer than ever. Instead of the uncongested country route, he imagined during the interview, the load turns out to be surprisingly demanding, or the driver regularly gets stuck in metropolitan jams, and the disillusioned new worker frequently quits right away. Be truthful about the job's realities and openly cover any drawbacks in addition to the benefits. Any partnership must have realistic expectations to succeed.
A strong working connection between all of its stakeholders is a crucial component of a successful on-demand transportation service. Trust-based communication keeps driver-partners performing better and boosts operational effectiveness. Motivation occasionally increases customer retention over the long term by encouraging driver partners and enhancing service quality.
It's wise to make sure your drivers are aware of and comfortable with the dispatch alternatives you have chosen. Transparency will demonstrate that you are making every effort to guarantee that jobs are distributed fairly and that no one is given an unfair advantage. They will be increasingly adept at utilizing the system the more they understand it. When people are at ease and are competent in their jobs, their confidence and contentment will rise.
Are you looking for a taxi dispatch system that will help you grow and improve your on-demand business? For any on-demand business, UBERApps offers bespoke dispatch solutions.
Vinay Jain is the Founder at Grepix Infotech and brings over 10 years of entrepreneurial experience. His focus revolves around software & business development and customer satisfaction.